| How Ordering Works |
| Ordering the ocean's freshest seafoods has never been easier. You can get all your favorite seafoods from tender fish filets to succulent shrimp sent right to your door! Or you can even send these delights to your friends and family as gifts! And if you're not sure what to send--why not send a Wild Ocean Gift Certificate? |
| Wild Ocean Seafood Market has taken every precaution to ensure your online seafood purchase is secure. However, if you would prefer to order by phone, please contact us at (866) WILD-OCEAN during telephone business hours. However, should you choose to use our fully featured website for your seafood ordering needs, the information below is offered with the intent of helping you do so. |
|
| Shopping |
| Simply browse the product categories listed on this website by visiting the Products section, writing down each item you would like, the quantities, and other requests you might have. |
| To make things easier, we've provided an online order form and, also a downloadable order form! |
|
| ORDERING |
| After you've chosen all you seafood favorites, ready your order information. Please have your credit card, billing contact information, and shipping contact information ready. |
| Then contact us with your order:: |
| - Fill out the online order form. |
| - Call with your order toll-free +1 (866) WILD-OCEAN. |
| - Fax your downloadable order form to (321) 383-8886. |
| - Email your downloadable order form to info@wildoceanmarket.com. |
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| SHIPPING |
| Upon receiving your order, we will provide you with shipping information. We recommend for most orders a standard 2-day shipping. For more on the different types of shipping available, please see our section on "How Shipping Works." |
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| PAYMENT |
| We accept all major credit cards as payment for your Wild Ocean Seafood order. |
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| AVAILABILITY |
| Due to the nature of wild-caught fresh seafood, occasionally a product will become unavailable after an order is placed. This can be due to the limited supply of our products or the weather conditions of the products given locale. In any case, should this happen, we will contact you as soon as possible to discuss substituting the out-of-stock item with another item, removing the item altogether, and, if necessary, changing the delivery timing. |
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| DELIVERY |
| We ship all orders either 2-day shipping or overnight. To ensure freshness, we are not able to ship over weekends. The delivery timing is as follows: |
| Ordering Day |
|
2nd Day |
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Overnight |
| (up until 5pm EST) |
|
(by 3pm) |
|
(by 3pm) |
| Sunday |
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Wednesday |
|
Tuesday |
| Monday |
|
Wednesday |
|
Tuesday |
| Tuesday |
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Thursday |
|
Wednesday |
| Wednesday |
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Friday |
|
Thursday |
| Thursday |
|
Wednesday* |
|
Friday |
| Friday |
|
Wednesday |
|
Tuesday* |
| Saturday |
|
Wednesday |
|
Tuesday |
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| *Saturday delivery is available on all orders for an additional fee. |
| In addition you may also specify a later delivery date. Orders may be shipped as soon as the following day. |
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| Orders received after 5:00 pm EST, Sunday through Thursday, will be shipped 2-day the following business day. So, for example, if you place your order on Tuesday before 5:00 pm EST, you will receive your order on Thursday morning of the same week. Orders received after 5:00 pm EST will be shipped a day later. |
| We understand that sometimes you are in a rush and that is why, for an additional fee, we offer a rush service so that your package can get to you as soon as possible. Please contact us if you are interested in this option. |
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| CUSTOMER SERVICE |
| We at Wild Ocean are very proud of the product we offer, taking pride in its exceptional taste and quality and an unparalleled freshness. It is our goal to have you as one of many satisfied customers. If for any reason you are not completely satisfied with your order please do not hestiate to call us at +1 (866) WILD-OCEAN. We ask that you contact us with in 24 hours of delivery if there is a problem with your order and/ or its delivery so that we might be able to replace your order or refund your money. |
