| We are so confident that our system works that if for whatever reason you should experience a shipping problem we will offer you a complete refund of your order or an immediate replacement of your requested products, market availability permitting. For more information on our guarantee, see our complete Freshness Guarantee. Or, read on, and learn how our shipping process works. |
| Wild Ocean Seafood Market works tirelessly to make sure the seafood we offer is the freshest possible. Out of the water into the boat directly into a box and shipped via FedEx right to your door. As close to the wharf as you can get and never leave the comfort of your home. Not only do we harvest our seafood from the nutrient-rich oceans (avoiding a farm-raised product whenever possible), but we also work closely with our shippers to make sure that it is as efficient as possible. Using state-of-the-art packaging and gel-pack cooling technology our seafood remains fresh and unspoiled all the way from the water into you kitchen. |
| So how does it stay so fresh as it travels all the way from different US ports to your home? The miracles of technology not only allow for the Internet and this website, but have also allowed for a new coolant technology found in our packaging. We use air-tight, expanded polystyrene (EPS) shipping containers which provide for temperature assurance and breakage protection. The food is kept cold with patented gel-pack technology. The gel-packs offer a cool alternative to ice, never melting and with an ability to "hold the cold" for several days. |
| Seafood is a very perishable food product and therefore we must ask that someone be available to receive the shipment from Wild Ocean Seafood Market upon delivery, or shortly thereafter. Please ensure the exact mailing address for your order as we cannot guarantee product that our shipper was unable to deliver. While your seafood order is packed with ample refrigerant to keep your order fresh for several days under normal weather conditions, if no one is available and the package is left unattended, we cannot guarantee it will remain in good condition. |
| Upon receipt of your Wild Ocean Seafood Market order, we recommend that you unpack and store the contents in a freezer or refrigerator (as appropriate) as soon as possible to maintain freshness. |
| We at Wild Ocean Seafood Market are very proud of the product we offer, taking pride in its exceptional taste and quality and an unparalleled freshness. It is our goal to have you as one of many satisfied customers. If for any reason you are not completely satisfied with your order please do not hesitate to call us at +1 (866) WILD-OCEAN. We ask that you contact us within 24 hours of delivery if there is a problem with your order and/or its delivery so that we can address your concern immediately. |
